FAQs
PLACE AN ORDER
How do I place an order?
You may order via our website http://spacetastictravels.com.
PAYMENT METHODS
What are my payment options?
We use PayMongo as our main payment gateway. We allow payments through Credit or Debit Card (Visa or Mastercard), E-Wallets (GCash, GrabPay, Maya), Online Banking (BPI Online, Unionbank Online), and BillEase.
Is it safe to transact with you through PayMongo?
All transactions are secure and encrypted. Credit card information is never stored.
Do you accept PayPal?
Yes, for international orders only. Please send us an email at hello@spacetastictravels.com, Instagram DM @spacetastictravels, or message us on live chat (under customer care tab).
Do you accept cryptocurrencies like BTC or ETH?
Yes, please send us at hello@spacetastictravels.com, Instagram DM @spacetastictravels, or message us on live chat (under customer care tab).
SHIPPING & DELIVERY
What are your different shipping methods?
We offer several shipping options within the Philippines:
| Free Shipping with a minimum spend of ₱6,000 | Free |
| Customer Pick Up (from Quezon City; Weekdays excluding holidays from 2-5 pm; 11 AM order cut-off) | Free |
| Standard Shipping (Nationwide; 2-5 business days) | Php 150 |
| Same Day Delivery (NCR only; Weekdays excluding holidays; 11 AM order cut-off or shipped next day) |
Php 250 |
Do you ship internationally?
Yes, please send us an email at hello@spacetastictravels.com, Instagram DM @spacetastictravels, or message us on live chat (under customer care tab).
ORDERS
What is the leadtime for orders?
It depends on whether or not your orders are on-hand and/or needs customization. For orders without embroidery, allow us 24-48 hours to fulfill your order. For orders with embroidery, allow us up to 14 business days (center placement) or 21 business days (bottom right placement) to fulfill your order.
How do I add embroidery to my orders?
We came up with a detailed how-to here. Note that we can only embroider packing cubes, cascading toiletry kits, and mesh bags for now.
RETURNS, REPAIRS, AND EXCHANGES
Where can I learn more about your returns, repairs and exchanges?
Right here.
GIFT CARD (COMING SOON)
PROMOTIONS & PAYMENTS
Where can I find your ongoing promotions/discounts?
You can find more about our ongoing promotions through our Rewards page and through our Facebook and Instagram.
My discount code isn't working - HELP!
Kindly double check the unique welcome code we sent to your registered email. Our welcome code is a 10% off your first purchase. Please note that it has a validity of 30 days. Lastly, discount codes do not apply to sale items and Gift Cards.
Am I able to stack my discount codes?
No, you may only enter one discount code at check out. You may however stack your discount codes together with your store credits or Gift Card.
Can discount codes be applied on shipping fees?
No.
BULK ORDERS & CORPORATE GIVEWAYS
Can you help me with my bulk requirements?
Sure! You can check out some samples of our work here or on our Instagram feed.
What is considered bulk?
10 or more sets of packing cubes. Get in touch with us via hello@spacetastictravels.com to get started.
SALE
Are sale items eligible for returns or exchanges?
All sale items purchased from spacetastictravels.com are not eligible for returns nor exchanges. Sale items however are part of our Spacetastic Guarantee.
Can I apply a discount code on sale items?
Unfortunately, discount codes are not applicable on sale items. You may however use your rewards points, gift cards, and vouchers for your sale purchases.
Can I apply a discount code on Gift Cards?
Discount codes do not apply to Gift Cards.
Can I use my Gift Card on sale items and during sale season?
Yes, you can! Our gift cards can be used for both sale items and during sale season.
STORE
Do you have physical stores?
Beginning October 27, 2024, you can now find Spacetastic at The Travel Club+ branches (ie. Power Plant Mall, Shangri-La Plaza, and Trinoma). We also join pop-ups every now and then. Sign up for our email newsletters and follow us on Facebook, Instagram, and Tiktok to get the latest updates on where we may be.